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Refund Policy

At Aanvika Foods, we take pride in delivering fresh, authentic, and high-quality products. Each item is prepared with care and packed hygienically to ensure it reaches you in perfect condition.

This policy outlines our process for returns, replacements, and refunds to maintain transparency and trust with our valued customers.

Last Updated: October 2025
 

1. Returns

As our products are perishable food items, we are unable to accept returns once a product has been opened, used, or tampered with.

However, returns are accepted under the following conditions:

  • The product was damaged during delivery.

  • You received a wrong item that differs from your order.

To be eligible for a return or replacement:

  • The issue must be reported within 48 hours of delivery.

  • The product must be unused, sealed, and in its original packaging.

  • You must provide proof of purchase (invoice or order ID) and clear photographs of the issue.
     

2. Refunds

If your return request is approved:

  • A full refund or replacement will be issued based on your preference.

  • Refunds will be processed to your original payment method within 7–10 working days after product inspection.

  • For replacements, shipping costs (if applicable) will be borne by us.

Refunds are not applicable in the following cases:

  • Product has been opened or used.

  • Issue reported after 48 hours of delivery.

  • Product disliked due to personal taste preferences.

  • Incorrect address or non-availability at delivery time.
     

3. Non-Returnable Items

Certain product categories are strictly non-returnable due to hygiene and safety standards. These include:

  • All Chutney Powders, Masala Powders, Pickles, Spices, and Health Mixes.

  • Any items marked as “non-returnable” on the product page.
     

4. How to Report an Issue

If you experience any issue with your order, please contact us within 48 hours of receiving your package through one of the following channels:
📞 +91 800 900 2166
📞 +91 977 977 8167
📧 info@aanvikafoods.com

Please share:

  • Order ID

  • Contact number

  • Description of the issue

  • Images of the damaged or incorrect product

Our support team will verify the details and initiate the necessary action promptly.
 

5. Shipping Responsibility

If a replacement is approved:

  • We will arrange pickup through our courier partner (where available), or

  • You may be requested to ship the product back to our facility using a standard courier service, with costs reimbursed upon verification.
     

6. Cancellation Policy

Orders can be canceled before shipment only.
Once dispatched, cancellations will not be accepted.
Refunds for pre-shipment cancellations (if paid) will be processed within 5–7 business days.
 

7. Contact Us

For any questions or concerns related to returns, refunds, or replacements, please contact:

Aanvika Foods C/o Kongenix
📞 +91 800 900 2166 | +91 977 977 8167
🏠 #26, Ground Floor, LG Godown Rd, Pattangere, RR Nagar, Bengaluru – 560098, Karnataka, India
📧 info@aanvikafoods.com

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